Frequently Asked Questions


Can I Experience A Free Trial of SGPano?
Yes, you’re entitled to create one Pano Virtual Tour where you can include a maximum of 5 scenes at any given time even before you sign up.
Am I Allowed to Upgrade My Subscription Plan?
Of course! We’re glad that you’ve chosen SGPano as your platform for creating virtual tours and would love it if you want to continue with us. You can upgrade your subscription plan at any time in your user dashboard.
What Do I Do If I Exceed My Pano Virtual Tour space limit?
Unfortunately, once your Pano Virtual Tour limit has been exceeded, you won’t be allowed to create any more. You do have the option of deleting existing Pano Virtual Tours to make way for new ones, or upgrade to a better plan for more storage space.
How Professional of A Photographer Do I Have to Be to Use SGPano?
Here’s the good news: you don’t have to be a gifted photographer at all as the 360 degree SGPano camera will capture everything and make it look elegant and professional. With this system, even amateurs will look like seasoned pros.
Is SGPano Friendly to My Wallet?
SGPano allows you to create Pano Virtual Tours at only $0.25 each. You won’t easily find such an economical offer anywhere else.
Will It Take Long To Use SGPano?
Not at all! In fact, you can learn how to use SGPano in just a few minutes and will be able to produce a full Pano Virtual Tour in less than 15 minutes, even if you’re new.
Help! I Don’t Know How to Create a Pano Virtual Tour
You can find all the information you need to create a great Pano Virtual Tour in the Tutorial page.
I Can’t Find The Information I Need to Create a Pano Virtual Tour in the Tutorials!
Do contact us at our hotline or drop us an email at and we’ll get back to you as soon as possible regarding your enquiry.
Is It Possible for Me to Use Cameras Beside the Ricoh Theta?
Yes, it’s possible to use cameras apart from Ricoh Theta as long as they produce 360 or equirectangular images. However, the Ricoh Theta comes highly recommended as it’s the best camera we’ve used so far, with its excellent image quality, mobility and affordability. You can also visit our WebStore where we share our recommended camera choices.
Is It Possible for Me to Use a Smartphone instead of a 360 Camera?
Absolutely! All you have to do is download an app called the Cardboard Camera (by Google) from the Apple app Store or Google Play. Unfortunately though, the image quality of the images from your phone won’t be as good as those produced by a 360 camera.
Can Pano Virtual Tours be viewed on mobile devices?
Yes, Pano Virtual Tours is designed to be viewed on multiple platforms, including smartphones and tablets, with the same rich experience available on all these platforms.